Privacy Policy

About this policy

This policy explains how HavenCore handles personal information when you use HavenCore Home, complete a Check My Home assessment, request an in-home evaluation, or create an account. In this policy, “HavenCore,” “we,” and “us” refer to HavenCore, the provider of HavenCore Home. The service is intended for homeowners seeking information about their homes and possible next steps and is currently offered for homeowners and properties in Florida. Georgia is planned as a possible future expansion but is not currently served. HavenCore Home is not currently offered as a nationwide or international service. Residents may have additional rights under applicable federal or state law, and HavenCore will honor the rights that apply.

Information we collect

• Property information, including the address, and your answers about the home's roof, energy use, heating and cooling, water, backup power, priorities, and timing.
• Your first and last name, email address, and phone number, which are required to submit a Home Profile; your contact preference and any messages you send us.
• Your service-request and policy acceptance records, plus your separate choices about marketing calls, texts, and email, including the wording, version, time, and source of each recorded choice.
• Any evaluation request details you submit, such as preferred date and time window and notes.
• A recent utility bill if you upload one. If you selected a utility or energy-cost concern, a recent bill is required to continue; otherwise the upload is optional.
• Account details, such as login information, if you choose to create an account. We do not ask you to put a password in your assessment answers.
• Basic technical and usage information, such as activity in the assessment and information needed to operate, protect, troubleshoot, and improve the service.

We do not ask for Social Security numbers, bank account details, full credit information, or dates of birth.

Progress saved on your device

Your browser may store your assessment answers and progress on your device so you can return to an unfinished assessment. It also temporarily stores your Home Profile result for the current browser session and a session identifier used by the experience. If you create an account, your browser keeps a reference to your Home Profile until you verify your email and sign in, so it can be saved to your account. Clearing browser storage may remove this locally saved progress or result.

How we use your information

• To prepare and return your informational Home Profile using the details you provide.
• To respond to your request, coordinate the next steps you request, and contact you about your Home Profile or evaluation request.
• To share relevant request information with an approved service provider when appropriate to fulfill your requested evaluation or next step.
• To operate, secure, troubleshoot, and improve HavenCore Home, and to comply with law or protect rights and safety.

Utility bills and private documents

Bills you upload are kept in private, access-controlled storage for the review you requested. They are not published or made available through public file links. Authorized personnel can access them through temporary, expiring links when needed to handle your request.

When information is shared

Information may be available to HavenCore personnel and contractors who need it to handle your request; to vetted or approved independent service providers when relevant to the evaluation or next step you asked for; and to technology vendors that support hosting, storage, email, and service analytics. We may also disclose information when required by law or when reasonably necessary to protect rights or safety.

HavenCore may receive compensation from participating or approved service providers through subscriptions, referral fees, qualified service-opportunity or lead fees, or other commercial arrangements. When relevant homeowner or request information is shared with an approved provider, it is to facilitate the homeowner-requested evaluation or next step described in this policy. Compensation does not guarantee provider selection, savings, pricing, financing, or any service outcome. Private utility-bill files remain subject to the access-controlled handling described above and are not broadly distributed.

Your permissions and communication choices

To submit your Home Profile, you must authorize HavenCore to review it, contact you about your request, coordinate your requested next steps, and share relevant request information with an approved service provider when appropriate. When a provider is assigned, HavenCore and that approved provider may contact you solely to fulfill your requested evaluation or next step. You must also accept this Privacy Policy and the Terms of Use. This required service-request authorization is not permission to send marketing.

Marketing calls and texts, and marketing email, are separate optional choices. Neither is pre-checked or required for a Home Profile review. You can withdraw marketing consent by replying STOP to a marketing text, using an unsubscribe link in a marketing email, or contacting us. Withdrawing marketing consent does not undo a service request already in progress.

Retention and security

We retain information as reasonably necessary to provide the service, maintain records, address security issues, and meet legal obligations. You can ask us to delete your account and personal information by emailing havencoregroup@gmail.com, subject to records we may need to keep for legal or operational reasons. We use reasonable administrative and technical safeguards, but no system can be guaranteed 100% secure.

Children

HavenCore Home is intended for adults and homeowners. It is not directed to children under 13.

Your information and contact

To ask for access to, correction of, or deletion of your information, or to ask a privacy question, email HavenCore at havencoregroup@gmail.com. We may need to verify your identity before completing a request.

Policy updates

We may update this policy as the service changes. The date above shows when this policy was last updated. Please review the current version when using HavenCore Home.